Refund policy

At Seriatu, we are committed to ensuring customer satisfaction, safety, and support regarding refunds, returns, and exchanges for products purchased on our platform.

Return and Refund Rights

Return period: 14 days. Refund processing time: 14 days.

You have up to 14 calendar days after receiving your product to return the item, no questions asked.

We offer free return shipping. Simply contact us, and we'll send you a return label at no additional cost.

Refunds will be processed within 14 business days after we receive and inspect the returned product.

Return, Refund, and Cancellation Rights

Customers have the legal right to cancel and return their order within 14 calendar days of receipt, for any reason and without justification.

We provide a prepaid return label (free of charge) for all returns made within this period. The return label will be sent to the email address used for your purchase. Simply download, print the label, and securely attach it to your return package. Refunds will be processed using the original payment method within 14 business days of receiving the returned item.

Return Conditions

• Product may be new or lightly used.
• Original tags and seals must be intact.
• All original packaging and accessories must be included.
• Items must be securely packaged to prevent damage during the return process.
• Reasonable handling of the product is permitted, and returns will not be refused solely due to packaging damage.

Returns for Any Reason (Including Change of Mind)

We accept returns for change of mind, dissatisfaction, or any other reason within 14 calendar days after delivery. We'll cover return shipping costs with a prepaid label for all returns.

To initiate a return: Email sac@seriatu.com with the following information:

• Full name
• Order number
• Product name
• Reason for request
• Email address used for purchase

Returns for Defective or Damaged Products

If your product arrives defective or damaged during shipping, follow these steps:

Email sac@seriatu.com with the following information:

• Full name
• Order number
• Product name
• Reason for request
• Email address used for purchase
• (If applicable) Photo or video of the defect or damage

Refund Processing

• Credit Card: Refunds will be issued to the same card used for purchase.

Please allow up to 14 business days for the refund to be processed and reflected, depending on your payment provider.

Contact

For any questions, contact us:

Phone: +55 44 99956-1909

Email: sac@seriatu.com

Address: Rod. José Carlos Daux, 5500, Room 211, Saco Grande, Florianópolis, Santa Catarina, 88032-005, Brazil

Business Hours: 9:00 AM – 6:00 PM (Monday to Friday)

CNPJ: 46.084.928/0001-00 | NME NEGÓCIOS DIGITAIS LTDA