Payment Terms and Conditions

By placing an order on the Seriatu website, you agree to the Payment Terms and Conditions described below. These terms apply to all transactions made on our platform by customers worldwide.

Purchase Process

The customer is responsible for providing correct and complete billing and delivery information at checkout.

Seriatu reserves the right to cancel or refuse orders in the following cases:

  • Evident pricing or product description errors
  • Fraudulent activities or suspected platform misuse
  • Orders placed by minors or unauthorized persons
  • Orders that violate local laws or regulations in the customer's jurisdiction

Accepted Payment Methods

We currently accept the following secure payment methods:

Credit/Debit Cards:

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Discover
  • Diners Club

Digital Wallets:

  • PayPal
  • Apple Pay
  • Google Pay

Regional Payment Methods:

  • Additional local payment options may be available based on your location

All transactions are encrypted and processed through PCI-compliant certified providers, ensuring maximum security of your data.

Order Confirmation and Documentation

After order completion and payment approval, you will receive:

  • An email confirmation with order details and reference number
  • Invoice/receipt as required by your local regulations
  • Tracking information once your order ships

Documentation will comply with tax and invoicing requirements in your jurisdiction.

Currency and Pricing

  • Prices are displayed in USD by default but may be shown in local currency based on your location
  • Currency conversion rates are applied at the time of transaction
  • Final charges may include applicable taxes, duties, or fees as required by your local laws
  • You are responsible for any additional bank fees or conversion charges imposed by your payment provider

Billing Errors or Discrepancies

If you identify any error in your invoice or order confirmation, please contact us immediately.

We will investigate the case and, if applicable, make the correction or refund the incorrect amount as quickly as possible, in accordance with applicable consumer protection laws in your jurisdiction.

Payment Security

Seriatu is committed to protecting your financial and personal data. All information is handled securely in compliance with:

  • Our Privacy Policy
  • GDPR (European Union)
  • PCI DSS (Payment Card Industry Data Security Standard)
  • CCPA (California, USA)
  • LGPD (Brazil)
  • Other applicable regional data protection laws

We do not store complete credit card information on our servers. All payment processing is handled by secure third-party payment processors.

Failed Payments and Authorization

  • If payment fails, we will notify you via email and may attempt to process payment again
  • We reserve the right to cancel orders with failed payments after reasonable attempts
  • Pre-authorization holds may appear on your account and will be released per your bank's policies

Refunds and Chargebacks

  • Refunds are processed according to our Return and Refund Policy
  • Refunds will be issued to the original payment method used
  • Processing times vary by payment method and may take 14 business days
  • Fraudulent chargebacks may result in account suspension and legal action

International Transactions

  • Cross-border transaction fees may apply depending on your bank or payment provider
  • You are responsible for any customs duties, taxes, or import fees in your country
  • Some payment methods may not be available in all countries

Age Requirement

Our Site is not intended for individuals under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children under this age.

Compliance with Laws

All transactions must comply with applicable laws in both Brazil and your country of residence, including but not limited to:

  • Anti-money laundering regulations
  • Economic sanctions
  • Export/import restrictions

Changes to Payment Terms

These Payment Terms may be updated periodically. Changes will take effect from the date of publication on the website. Continued use of the site after updates indicates acceptance of the new terms.

We will notify you of material changes via email or website notification.

Dispute Resolution

In case of payment disputes:

  1. First, contact our customer service team
  2. If unresolved, disputes may be escalated to your payment provider
  3. Legal remedies remain available under applicable consumer protection laws

Contact for Billing or Payment Issues

For questions, complaints, or assistance related to billing and payments, please contact our customer service:

Phone: +55 44 99956-1909
Email: sac@seriatu.com
Address: Rod. José Carlos Daux, 5500, Sala 211, Saco Grande, Florianópolis, Santa Catarina, 88032-005, Brazil
Business Hours: 9:00 AM – 6:00 PM (Monday to Friday)
Company Registration: CNPJ: 46.084.928/0001-00 | NME NEGÓCIOS DIGITAIS LTDA