Privacy policy

Privacy Policy

This Privacy Policy describes how seriatu.com ("we", "our" or "the Site") collects, uses, and discloses your personal information when you visit or make a purchase on the Site.

We are committed to protecting your personal data with the same dedication, care, and professionalism that we apply to our business. We guarantee never to sell or disclose any personal information, and access to this data is restricted to authorized personnel only. Any violation will be subject to legal penalties.

Seriatu will take all reasonable measures to preserve the privacy of users' personal data stored in our systems. We commit to using appropriate technologies for data protection and maintaining a secure environment through adequate tools and resources.

Collection of Personal Information

When you visit the Site, we collect certain information about your device, your interactions with the Site, and the details necessary to process your purchases. We may also collect additional data when you contact us for customer service.

Device Information

  • Purpose of collection: To load the Site correctly and perform analytics to optimize the Site.
  • Source: Collected automatically through cookies, log files, web beacons, tags, or pixels.
  • Disclosure for commercial purposes: Shared with our Laravel-based processor.
  • Data collected: Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.

Order Information

  • Purpose of collection: To fulfill orders, process payments, arrange shipping, provide invoices/confirmations, communicate with you, verify fraud, and, if consented, send marketing messages.
  • Source: Collected directly from you.
  • Disclosure: Shared with our Laravel-based processor.
  • Data collected: Name, billing/shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose: To provide support.
  • Source: Collected directly from you.

Use of Cookies and Similar Technologies

We use cookies and similar technologies to improve your browsing experience on our site, analyze page performance, and offer personalized advertising. By continuing to browse the site, you consent to the use of cookies as described in this policy. If you do not want these cookies to be collected, you can adjust your browser settings.

Sharing of Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill contracts. We may also share information to comply with applicable laws, legal orders, or to protect our rights. No information will be used to discriminate against users in an unfair or harmful manner.

Behavioral Advertising and Control Tools

We use tools like Google Analytics to understand how users interact with the Site and to improve the browsing experience. To disable browsing data tracking, you can use the opt-out tools offered by advertising services themselves, such as:

Additionally, you can disable third-party advertising cookies directly in your browser's privacy settings.

To opt out of targeted advertising:

  • Facebook Ads Settings
  • Google Ads Settings
  • Bing Ads Preferences
  • Digital Advertising Alliance (DAA) Opt-out Portal
  • Network Advertising Initiative (NAI) Opt-out Portal

Legal Bases for Processing

We process your personal data based on the following legal bases, as applicable under various privacy laws worldwide (including but not limited to GDPR, CCPA, LGPD, PIPEDA, and other regional data protection regulations):

  • Your consent;
  • Performance of the contract between you and the Site;
  • Compliance with legal obligations;
  • Protection of your vital interests;
  • Performance of tasks in the public interest;
  • Our legitimate interests that do not override your rights and freedoms.

Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

  • Access: Request access to your personal data we hold about you.
  • Correction: Request correction or update of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data under certain circumstances.
  • Portability: Request to receive your data in a structured, commonly used format.
  • Objection: Object to processing of your personal data.
  • Restriction: Request restriction of processing under certain circumstances.
  • Withdraw Consent: Withdraw consent at any time where we rely on consent for processing.
  • Non-discrimination: Not be discriminated against for exercising your privacy rights.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable law.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our Site is not intended for individuals under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children under this age.

Regional Specific Rights

  • European Economic Area (EEA), UK, and Switzerland: You have rights under the GDPR, including the right to lodge a complaint with your local supervisory authority.
  • California Residents: You have specific rights under the CCPA, including the right to know what personal information is collected and the right to opt-out of the sale of personal information.
  • Other Jurisdictions: We comply with applicable data protection laws in all jurisdictions where we operate.

Updates to this Policy

We may revise this Privacy Policy occasionally to reflect changes in practices or for legal and regulatory reasons. We will notify you of any material changes by updating the date at the top of this policy.

Contact Information

For any questions about this Privacy Policy or to exercise your rights, please contact us:

Data Controller: NME NEGÓCIOS DIGITAIS LTDA
Phone: +55 44 99956-1909
Email: sac@seriatu.com
Address: Rod. José Carlos Daux, 5500, Room 211, Saco Grande, Florianópolis, Santa Catarina, 88032-005, Brazil
Business Hours: 9:00 AM – 6:00 PM (Monday to Friday)
Company Registration: CNPJ: 46.084.928/0001-00 | NME NEGÓCIOS DIGITAIS LTDA